Want to find out your NHS number?
Enhanced Access Survey
Your views wanted on evening and weekend appointments
The extended access service offers GP practice appointments in evenings and at weekends when our surgery is closed.
This service is currently offered from Rossendale Primary Health Care Centre in Rawtenstall.
However, from 1 October 2022, NHS England has requested that primary care networks (which are networks of GP practices across a small geographical location) take over the running of these services in their local areas. This means there may be some minor changes to the service.
We feel it is important that our patients are able to have a say in how these services are provided, and we therefore have devised a short survey so you are able to do this.
Please complete the survey at: https://www.smartsurvey.co.uk/s/4QNAI0/
Data Sharing Preferences
Your health records contain confidential patient information, which can be used to help the NHS with research and planning. If you do not want your data to be used in this way, you can opt out. Your confidential patient information will still be used for your individual care.
Further information to ensure that you are fully informed about this and the form to complete to state your preference can be found using the following link. Please use this instead of ringing the practice.
ATTENTION: Our New Surgery Number
As of Wednesday 27th April at 10am, we will be contactable on a new number. Our old number will no longer be in use, so please be sure to use the correct number.
SAVE THE NEW NUMBER: 01706335340
Tell your family and friends.
Dear Patients, we are aware that we have ongoing issues with our telephone lines. The situation has improved slightly and we are still working closely with the CCG and local IT department to improve this further.
We appreciate how frustrating this is and we are just as frustated as you. If you are unable to get through to us via the telephone then please email us:
General enquiries - firstname.lastname@example.org
Prescription/medication enquiries - email@example.com
You can also use the relevant mobile apps to book/cancel appointments and order medication. If you do not have access to email or mobile apps then please feel free to come down to the Practice to speak to our Reception Team who will be happy to help. Please can we remind you that if you are coming into Practice you MUST wear a face covering or a face shield. It is still law that you mst wear these in ALL healthcare settings. If you do not have your own then we will be happy to provide with you one, please ask at main reception.
Our staff here at Irwell Medical Practice are working incredibly hard to protect our patients and we would appreciate the same in return. Thank you to the many of you who already do this.
Update re Telephone System
We would like to give you an update of where we are up to with the telephone system. After several months of meetings and negotiations with the CCG and other third party companies, we have finally found ourselves in a position to purchase a new cloud based telephone system.
This is in the process of being installed and we hope to go live at the end of April.
It will involve a new telephone number for the Practice and over the next few weeks we will be sending out information to our patients via different platforms including the practice website, Facebook page, text messages and voice recordings to name a few.
This new telephone system will provide new functions that we hope will help patients access the Practice in a simple and efficient way.
We would like to extend our sincere thanks to our patients for the patience you have shown us through this difficult time.
It has been very frustrating for yourselves as well as our Practice staff. As with any new system it will take our staff and patients time to get used to it and there might be teething problems but please be assured we will do our best to make the transition from the old system to the new as smoothly as possible for all involved.
For further information please keep an eye on our website and Facebook page.