Appointments

Appointments System

Appointments with the doctors and nurses and for the various clinics may be booked:

  • in person at reception 
  • by telephoning 01706 253422 (Select Option 1)
  • online by following the link at the top of this page - you must be registered to use this service, see reception for details.

Routine Appointments

These pre-booked appointments allow you to see the doctor of your choice, who is usually best placed to deal with more complex or continuing problems.

You may have to wait a few days to see your chosen GP, but we do everything possible to keep this to a minimum.

Book on the Day Appointments

Book on the Day Appointments are a nurse led unit, with senior experienced Nurse Practitioners in attendance. They are trained to a high standard to deal with your problem whether by prescribing medication or arranging tests or investigations as appropriate. They can also access the Duty Doctor for help and advice and refer for a second opinion if necessary.

This service is for patients with acute or urgent problems that have either started or worsened within the last 48 hours.

Telephoning the Practice

Phone 01706 253 422

As with most large organisations on telephoning the practice you have a series of options to enter on your telephone keypad. This enables you to quickly get through to the correct person without going through an operator. You are still able to get through directly if you wait until the option information is finished. The options are presented in the following sequence:-

  • Option 1 - For all appointments and general queries.
  • Option 2 - For Secretaries and Insurance queries.
  • Option 3 - For Results (between 1-4 p.m. on Monday & 2-6 p.m. Tuesday-Friday)
  • Option 4 - For Prescriptions (between 9.30 – 11.30 a.m. and 2.30-4.30 p.m.)

For non-urgent matters, please try to avoid telephoning during our busiest time, which is before 9:30 am, especially on Mondays. Your call is likely to be dealt with quicker if you are able to follow these guidelines.

For Dental, Podiatry/Chiropody, District Nurses, Health Visitors, Musculoskeletal, School Nurses, Treatment Room and Speech & Language please phone the Community Desk on 01706 235332.

How to Register for Online Services

In order to use the online services you must first register.

Register in three easy steps

Step 1:

Bring two forms of identity one of which MUST be photographic identity. You must be 16 or over and apply in person, third party requests will be refused.

Ask at reception for a personal registration letter. This provides all the information you need to register to use the EMIS Access facilities.

Step 2:

Return to this website and click on the link to book your appointment online on the front page or click here. Follow the instructions on their web site to create your account.

Important (You must "Register an account and password" online before you can log in)

Step 3:

Enter your personal registration details exactly as they appear on the registration letter. If the information does not match, your registration will not be accepted.

You are now ready to get started

 

The practice reserves the right to refuse access to any patient without reason.

Abuse of the system will result in online services being withdrawn for that patient.

Home Visits

If you require a home visit, please telephone the surgery before 10.00am if possible.

Home visits are for genuinely house bound patients who are too ill to come to the surgery. The Duty Doctor will usually call you back to assess the need for a home visit - please ensure you or another responsible person can answer the telephone and deal with the questions asked.

If you have a dog, please make sure you arrange to either put it outside or secure in another room, when the health professional visits you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen, an alternative appointment may be offered at a later time/date - except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To receive this service, please provide your consent to the reception team.

Please remember to update your details with us when you change your name, address, telephone numbers and email address.

Extended Practice Opening Hours

Extended hours are run with booked appointments:

  • Monday from 18.30 - 20.15
  • Tuesday from 18.30 - 20.15

We are also open to collect prescriptions at these times. 

Click on the image opposite for details about the local extended GP access scheme.

Opening Times

Please select a site

Further Information