About the Patient Participation Group

The Aims of the Patient Participation Group

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we have a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups.

The Patient Participation Group ( PPG) are patients registered with the Practice who meet every three months on the 3rd Wednesday of the month at 3pm. Our meetings are Hybrid meetings. i.e. Members can attend in person or join the meeting via MS Teams link.

We are not a forum to voice formal complaints and grievances. Complaints need to be handled via the practice complaints process.

What is the role of the PPG?

1. Be a critical friend of the practice.
2. Advising the practice on the patient perspective and providing insight on the quality of service and patient engagement.
3. Working with the practice organising health promotional events.
4. Carrying out practice surveys and feeding back the results to the practice. This enables the practice to see what is working and if there are areas that need improvement to serve the best interests of the patients
5. Several times a year we and the practice hold fund raising events and the proceeds are distributed to local groups.
6. The above is only a snapshot of some of the activities we do as a PPG.

We welcome new members. If interested, please leave your contact details with the practice and the Chair will call you.